Terms of sale
Terms and Conditions of Sale
www.directpcw.com
1. Purpose and scope
These Terms and Conditions of Sale (the “T&Cs”) govern all sales of products made through www.directpcw.com, operated by PCW.
Placing an order implies full and unconditional acceptance of these T&Cs.
PCW may amend the T&Cs at any time. The version applicable is the one in force on the date the order is placed.
2. Company identity
PARFUM COSMETIC WORLD (PCW)
45 Boulevard Marcel Pagnol
Parc Aromagrasse
06130 Grasse, France
SIREN: 337 530 372
Registered office SIRET: 337 530 372 00057
RCS Grasse: 337 530 372
EU VAT number: FR77 337 530 372
Share capital: €250,000
Contact: directpcw@pcwfrance.com
3. Products and use
The products offered for sale are raw materials intended primarily for professionals in perfumery, formulation and related activities. Where a product page states “professional use only,” that product is reserved for professional use.
The products are not finished products and must be handled by people with appropriate knowledge. Customers are solely responsible for using, storing and handling the products, and for complying with applicable regulations and International Fragrance Association (IFRA) recommendations where applicable.
PCW cannot be held liable for improper use of the products.
4. Website access
The customer is responsible for providing the IT and telecommunications resources required to access the website.
Internet access costs remain the customer’s responsibility.
PCW does not guarantee continuous, secure or error-free access to the website.
5. Prices
Prices are stated in euros (€), inclusive of all taxes where applicable.
Shipping fees are calculated at checkout or communicated separately depending on the nature, weight or regulatory classification of the products.
PCW may change its prices at any time. Products are invoiced at the prices in force when the order is validated.
6. Product information
Product descriptions, characteristics and images are provided for information purposes only.
Despite the care taken, variations may occur, in particular because of supplier changes.
The customer is responsible for checking that the products are suitable for their needs.
7. Orders
An order becomes final once payment has been validated and a confirmation email has been sent.
PCW may refuse or cancel an order in the event of fraud, non-payment, an obvious error or a previous dispute.
Computer records constitute valid proof of transactions.
8. Payment
Payment may be made by bank card, PayPal or bank transfer.
Payments are secured through encryption systems.
PCW may request proof of identity or suspend an order if there is doubt about the transaction.
Late payment may result in penalties in accordance with applicable law.
9. Delivery
Products are delivered to the address provided by the customer when placing the order.
For products that are not pre-orders, the estimated delivery time is 2 to 15 business days.
This timeframe does not apply to pre-orders. For a pre-order, the specific preparation time shown on the product page is currently estimated at approximately 4 weeks; transit time is additional.
Delays may occur because of logistical constraints, customs procedures or force majeure.
For deliveries outside the European Union, the customer is responsible for customs duties, taxes and local formalities.
Certain products may be classified as dangerous goods, which may involve transport restrictions, additional costs or longer delivery times.
10. Delivery issues
The customer must check the condition of the parcel upon receipt.
Any issue, including missing or damaged products or an incorrect item, must be reported within 48 hours with supporting evidence.
11. Returns
Outside the statutory right of withdrawal, voluntary returns may be accepted within 14 days of receipt, subject to PCW’s prior approval. Products must be unused, unopened and in their original packaging.
These voluntary return conditions do not limit any mandatory consumer rights, including the statutory right of withdrawal. Return shipping costs are borne by the customer, except where the error is attributable to PCW or applicable law provides otherwise.
12. Right of withdrawal
When acting as a consumer, the customer has a statutory period of 14 days from receipt of the goods to exercise the right of withdrawal, in accordance with applicable law.
Opening a product does not by itself remove the right of withdrawal. An exception applies only if the product actually falls within a category specified by law, including goods unsealed after delivery that cannot be returned for reasons of hygiene or health protection, and only where the applicable legal conditions are met.
Where the right of withdrawal remains applicable, the consumer may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as provided by law.
13. Warranties
The customer benefits from the statutory warranties that apply, including the legal guarantees of conformity and against hidden defects.
As PCW is not the manufacturer of all products, its liability is limited under the conditions provided by law.
14. Liability
PCW cannot be held liable for indirect damages, loss of profit or misuse of the products.
No clause limits liability where such limitation is prohibited by law.
15. Retention of title
The products remain the property of PCW until the price has been paid in full.
16. Force majeure
PCW cannot be held liable for an event beyond its control that prevents it from performing its obligations, including strikes, natural disasters, or transport or network disruptions.
17. Data protection (GDPR)
PCW collects and processes personal data required to manage orders.
This data includes, in particular, identity, contact details and order information.
It is used to process orders, provide customer service and comply with legal obligations.
The customer has the following rights: access, rectification, erasure, restriction, objection and data portability.
Requests may be sent to directpcw@pcwfrance.com.
18. Cookies
The website uses cookies to improve the user experience and analyse traffic.
The customer can manage preferences through their browser or the website’s cookie settings.
19. Applicable law and jurisdiction
These T&Cs are governed by French law.
Any dispute falls within the jurisdiction of the competent courts in the Grasse area, France, unless applicable law provides otherwise.